“Damage” versus “Normal Wear & Tear”- Murrieta & Temecula Property Management

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Landlords in every state may collect a security deposit from new tenants; but all states require that every security deposit is refundable at the end of the tenancy if the property is in the condition it was at move-in, minus “normal wear and tear.” Put another way, you may only apply the security deposit to “damage” to the unit or its fixtures.

As you may have experienced, defining “normal wear and tear” versus “damage” has often been a source of disagreement between landlords and tenants. In this article, I explain “normal wear and tear” and “damages,” provide concrete examples of each, and discuss good practices for minimizing conflict on this issue.

“Normal Wear and Tear” versus “Damage”: Definitions

Explaining “normal wear and tear” can be tricky—most definitions are somewhat ambiguous. Typical examples are:

• unavoidable deterioration in the dwelling and its fixtures resulting from normal use (definitions.uslegal.com)
• the lessening in value of an asset due to ordinary and normal use (also attributable to age)
• the inevitable physical decline of the condition of a property from time and usage (www.investopedia.com)
• the natural deterioration of the rental that occurs during normal conditions (tenantlandlord.org)

Three of the four definitions listed above contain the word “normal”—and we all know that “normal” can be subjective.

The definition of “damage” is almost as challenging. Definitions usually look something like this:

• the loss or harm to property caused by excessive abuse or misuse
• misuse or neglect that results reduces value, usefulness, etc.

The definition of “damage” also includes some pretty subjective terms.

“Normal Wear and Tear” versus “Damage”: Examples

Examples can provide some insight into the differences between damage and “normal wear and tear”:

Normal Wear and Tear	Damage
Worn carpet and linoleum	Stained carpet and linoleum
Cracks in walls caused by settling	Holes and dents in walls caused by accidents or carelessness
Faded or blistered paint	Drawings on walls or unapproved painting by tenant
Garbage disposal that stops working because motor dies	Garbage disposal that breaks because a fork jammed inside
Grout on bathroom tiles cracked	Broken bathroom tiles
Laminate top separated from countertop base	Burns and chips in laminate countertop
Loose door handles	Missing door handles
Watering can left in yard	Trash pile in yard, outdoor furniture left on patio

“Normal Wear and Tear” versus “Damage”: Good Practices

Although “normal wear and tear” and “damage” are difficult to define, you can nonetheless protect both yourself and your tenants from misunderstandings or confusion. As with most things, communication is the key: if both you and your tenants are clear about the condition of the unit at move-in, the importance of promptly reporting needed repairs, and expectations at move-out, the tenancy and the end of the tenancy will be smoother.

Insist on a walk-through with new tenants. At the walk-through new tenants will have an opportunity to note in writing existing damage and wear and tear in the rental. Encourage tenants to examine the rental from floor to ceiling, open and close doors, test all appliances and locks, looks for leaks in the kitchen and bathrooms, and look for signs of pest infestations. In addition, consider taking dated photographs of the unit for your tenant file. Both landlords and tenants are protected by the walk-through: tenants can’t be blamed for damage that was noted in the file at the beginning of the tenancy and landlords have a baseline to refer to upon move-out. Many walk-through forms and checklists are available online.

Require in the lease that tenants promptly notify you of needed repairs. Encourage your tenants to help you maintain the rental unit—it’s in everyone’s best interests. Make it clear to tenants that if they don’t notify you of a leaky pipe or broken dehumidifier, they could be responsible for any damages (such as mold and rotting wood). Make it easy for tenants to notify you by making your contact information available in different formats, such as on business cards, your website, or even refrigerator magnets.

At move-in provide tenants with a “Wear and Tear versus Damages” document and a cleaning checklist. Several websites (including nolo.com and some state websites and landlord or tenant organizations) provide charts that list different examples of “normal wear and tear” and “damages.” Give new tenants similar charts and have them initial them at the time they sign the lease agreement. In addition, give new tenants a cleaning checklist, so they know what will be expected of them at move-out.

Before move-out refer tenants to the “Wear and Tear versus Damages” document and cleaning checklist. Being reminded of the difference between “normal wear and tear” and “damage” can be helpful to tenants when they are cleaning their rentals in preparation for moving out. For example, if a ceiling fan bulb is missing, they can replace it; and they will know to remove any trash piles or waste from the yard. Also give your tenants the cleaning checklist at move-out to clarify what you expect them to clean.

The Important Points: Normal Wear and Tear

As with many landlord and tenant matters, clear communication can minimize misunderstandings and conflict. Always conduct a walk-through at move-in to give you and your tenants an opportunity to note specific damage and wear and tear in the rental property. Both you and your tenants should sign the document. Encourage your tenants to report any needed repairs, and respond promptly to their requests. Finally, provide tenants at move-in and move-out with a list of examples of “normal wear and tear” and “damage,” along with a cleaning checklist.

What are your personal experiences with “normal wear and tear” and “damage”? This writer clearly remembers as a student having to pay for repair of a door that was damaged by an earlier tenant. There had been no walk-through inspection.